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SHIPPING
Maryland orders will have state tax added to purchase.
All orders must be paid in US funds.
*All PayPal transactions will include
exact service charges to use PayPal.
US SHIPPING OPTIONS
All orders will be shipped with Delivery Confirmation
Small orders (under $50) will be shipped First Class + $1 handling
(for packing materials) + PayPal costs + Delivery Confirmation in the
US *
Orders over $75 will be cost of postage + the
cost of using PayPal + Insurance + Delivery
Confirmation in the
US *
Options include: Priority Mail + insurance+ PayPal costs + delivery confirmation.
First Class + insurance + PayPal Costs + delivery confirmation.
Custom shipping available:
UPS or FedEx (all charges will be paid by customer)
International Shipping
Any package shipped without insurance will not be
covered for loss and will be shipped at the buyers risk.
Virtual Dollhouse will replace broken items only with proof of
breakage, i.e. a photograph of damaged item.
International Shipping will be actual cost (will ship the best way) plus
$1 handling + exact cost of service charges levied by PayPal. Checks or
Money Orders accepted as long as they are drawn on US Funds.
Customers will be given a choice of whether they want to insure the package
or not. If they choose NOT to insure the package, and if it is lost or
stolen, Virtual Dollhouse will NOT be responsible for replacement.
Some countries will be shipped only by UPS or FedEx at the discretion of
Virtual Dollhouse. All shipping charges will be paid by customer.
Options include: First Class International, or Priority International with insurance
or UPS or FedEx.
Virtual Dollhouse retains the right to refuse shipment to some countries.
PAYMENT
Orders will not be shipped until payment is received.
Virtual Dollhouse accepts PayPal. PayPal service charges will be added to your bill.
Credit cards accepted thru PayPal. My PayPal e-mail is
graceshaw@verizon.net
I accept checks or money orders in US Funds made out to
"Grace Shaw" or
"Virtual Dollhouse."
Send checks to:
Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Millers, MD 21102-2234
RETURNS
Returns must be pre-approved and made within
10 days. A restocking fee of 25% will be charged.
Merchandise can only be returned for store credit.
Postage and service charges are not refundable. Customers must pay all postage for returned items unless the item is
damaged.
Damaged items must be
returned or proof of breakage (photograph) sent to get an exact replacement or store refund only .
Opened items can not
be returned without special approval & restocking fees will apply.
Can be returned for store credit only.
No Returns on Special or Custom Orders except for breakage.
Privacy
Virtual Dollhouse will keep your address, phone # and e-mail
private. We keep your information in an OFF
LINE database for the use of Virtual Dollhouse only. WE
DO NOT SHARE YOUR INFORMATION WITH ANYONE. It is there only to
process your orders. If someone requests your information, we would
pass this request on to you to get your permission before sharing the
information. The only reason to share your information would be if you
order something from an Artisan and the Artisan would need your
information to ship to you. The only other reason would be if another
store would be able to give you a better deal. Again, we would request
your permission to share your information before passing it on.
NEWSLETTER
Occasionally, I send out a newsletter to my established
customers updating them on what is new in my store before I announce
it to the public. I also sometimes offer a special prices to my
established customers. If you would like to be on my Newsletter e-mail
list, please contact me with your name, e-mail, address and phone number
so I can put you in my store
database.
Privacy Policy: I do not share customer information with anyone. It is for my
store use only. E-mail me. Thank you. |
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