Grace Shaw
5137 Hoffmanville Road
Manchester, MD 21102-2234
410-239-2377
Orders  or E-mail: graceshaw@verizon.net
Please include your address & phone number on orders,
 or I can't quote postage.
I accept PayPal (including credit cards) & checks.
If you send an order and don't get a response within 24 hours, please call me.
410-239-2377
or try graceishaw@yahoo.com

VirtualDollhouse@verizon.net

Page revised 9/15/2014

HOW TO GET AROUND ON THIS SITE


Virtual Dollhouse Terms for Orders, Shipping, Payment, Returns, Privacy, Gift Certificates, Contest and Newsletter
The items for sale on this website are for adults and NOT for CHILDREN
 under 14 years of age.


ORDERS
Orders  should be placed by E-mail. Virtual Dollhouse The STORE prefers to treat each customer special. Shopping carts don't do that. They never have options for questions, or to request less expensive shipping (when available). We will respond to all orders within 48 hours. If you don't hear from us, please RESEND your e-mail order as it didn't arrive, or call 410-239-2377, fax us or try the alternate e-mail.  While we will take your order over the phone, please understand that we have a hearing problem and your order may be more accurate if sent by e-mail. We will, to the best of our ability, keep the stock counts current on all WebPages.
Special Orders in any scale are welcome however any special order over $25 will require a deposit of 50% before merchandise is ordered. Please note that Special Orders are not refundable (except for damage) and shipping charges for any order are never refundable.
 
Additional shipping may apply for some special orders.

TO ORDER: Please send, shipping address and phone number in your e-mail.
For more information see below. Thank you.
Alternate order e-mail: Orders
 VirtualDollhouse@verizon.net
Fax orders:
410-374-1369
Second Alternate E-mail. Please note that this address is only checked once a day so it could take a day or two for me to respond from this e-mail address.

HOW TO ORDER: 1. Please open an e-mail to VirtualDollhouse@verizon.net or graceshaw@verizon.net ; In the subject line put Virtual Dollhouse Order.
2. Then copy and paste (or type) the item name and number (and description if you like) into the body of the e-mail. Please include your SHIPPING ADDRESS and PHONE NUMBER  in case of a problem (yes foreign phone #'s too. I've been known to call & customs forms now require them!)
3. How you want to PAY - Checks**(in the US only) or PayPal (I take credit cards through PayPal)
If you don't specify your choice of PayPal or check, we will use PayPal to send you an invoice.

 4. Hit send. If you don't get a reply within 24 hours, please either call or re-send the e-mail or use  VirtualDollhouse@verizon.net to send another e-mail order.
**Checks must be made out to
Grace Shaw. My bank won't cash checks made to Virtual Dollhouse. Any check received made to Virtual Dollhouse will be returned to you at my desecration to be made over to Grace Shaw. Your order will not be shipped until valid payment is made.


Gift Certificates
Gift Certificates are available upon request. They are good for one year from the date of issue for merchandise or shipping. A written Gift Certificate will be snail-mailed or e-mailed to the purchaser to give to the recipient, or we can e-mail it to your recipient for you. To redeem a gift certificate, it must be returned by snail or e-mail mail to:
Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

To purchase contact: 
VirtualDollhouse@verizon.net
graceshaw@verizon.net or Call: 410-239-2377
If this is to be a surprise, please use an e-mail account that the person who
 will be receiving the gift certificate won't see, or provide an address to send
it to so that your recipient won't get it by mistake.
Please note that the $25 Virtual Dollhouse Contest Gift Certificates are only good for six months and must be used before the next contest win date.


Why we charge PayPal fees
When we first started the store, we didn't charge the PayPal fees and we weren't making any money. We tried to determine the most fair way to charge the fees. I considered raising the price of all my merchandise by the % PayPal charges. However, no matter which fee I used, the US fee or the International fee, someone would be paying more or less than every one else. I decided to keep my prices as low as possible and charge everyone the fee for their area of the world as the most fair way to go. If you object to paying the PayPal fee, you can buy using a check.** I determined that PayPal is a convenience for those who want faster service. Therefore, those customers will be charged the PayPal fee. The fee is a minimum of $1 or the PayPal fee rounded to the nearest 25. With the formula on the invoice, it usually comes out to within a penny or two of the actual cost. We do not make money on PP fees. Therefore it is your choice of weather to pay them or not. **International customers may also use Postal Money Orders (which must clear before shipment) if they choose not to use PayPal However in my experience, PayPal is less expensive.


SHIPPING
Maryland orders will have state tax added to purchase.
***********
Because it costs me one gallon of gas to go to the post office,  my handling fee is $2 to cover this cost
plus packing & packing materials.
************

All orders must be paid in US funds.
All PayPal transactions will include PayPal service charges that will be applied to your order..
***********
US SHIPPING OPTIONS
All orders will be shipped with a Tracking Number
All orders under 13 ounces
will be shipped First Class + $2 handling (for packing materials & gas to post office) +  PayPal costs, if you use PayPal (minimum of $1 and in 25 increments up to the actual cost). All First Class US orders will have a tracking number. 
***********
 Orders over 13 ounces will be shipped Priority Mail + Insurance (if desired) + $2 handling (for packing materials & gas to post office) + PayPal costs, if you use PayPal (minimum of $1and in 25 increments up to the actual cost).  All Priority Mail US orders will have a tracking number.

Custom shipping available: UPS or FedEx  (ALL charges will be paid by customer)
***********
International Shipping (Shipping is determined by weight of package)
Virtual Dollhouse will replace refund broken items only with proof of breakage, i.e. a photograph of damaged item.
 Missing items must have insurance or indemnity to be refunded.
International Shipping
International Shipping (Shipping is determined by weight of package). Virtual Dollhouse will replace/refund broken items only with proof of breakage. i.e. a photograph of damaged item(s). Missing items must have insurance or indemnity to be replaced. All packages of $50 or more must be either registered or insured. You may ship first class with registered where available. PLEASE NOTE: Any package shipped First Class (value $50 or under) Virtual Dollhouse will be replaced/refunded only for breakage NOT cause by Customs. You the customer assumes all loss. IF you want to ship first class without being Registered, and you go to PayPal to get your money back, you will no longer qualify for First Class Shipping of any kind. Virtual Dollhouse reserves the right to replace or refund lost or damaged merchandise, whichever is less expensive. This contract will be a binding contract between you, the buyer, and Virtual Dollhouse, the seller. Payment of invoice constitutes acceptance of this contract. 
***************

International Postal Money Orders accepted as long as they are drawn on US Funds. Shipment will not be made until International Money Orders clear. Virtual Dollhouse retains the right to refuse shipment to some countries. I'm sorry my bank will not accept checks not drawn in the US.
Shipping is not refundable.
*********************
It is the responsibility of  you, the customer, to make sure that Virtual Dollhouse has the correct shipping address for you. If you don't give Virtual Dollhouse an updated address after a move, Virtual Dollhouse will use the address on file. If the package is returned undeliverable, and you want the package sent to your new address,
YOU WILL BE CHARGED THE ADDITIONAL POSTAGE.
******************
If I estimate Special Order shipping for you and the actual shipping difference is more that $1, you will receive a PayPal refund for the difference in shipping, or will be billed the additional amount if the shipping is estimated short.


BREAKAGES or MISSING PIECES
In case of breakage, breakages will be replaced, or a credit will be given. If the price of postage is more than the price of the item, a credit will be given towards your next order. You must show proof of the breakage or missing pieces within 10 days of receiving the package.


PAYMENT
Orders will not be shipped until payment is received.

Virtual Dollhouse accepts PayPal.. PayPal service charges (minimum of $1 and in 25 increments up to the actual cost) will be added to your bill if you use PayPal. Credit cards accepted thru PayPal. PLEASE DO NOT SEND YOUR CREDIT CARD INFORMATION TO ME. This site in not secure. My PayPal e-mail is graceshaw@verizon.net or Virtualdollhouse@verizon.net however it is best to wait until the package is packed and weighed and an invoice is sent to you for payment.
I send you two invoices, one to your e-mail and one through PayPal unless you are paying by Check. Then you only get one.

I accept checks ** (in the US ONLY) or postal money orders in US Funds made out to
 "Grace Shaw" Virtual Dollhouse should go on the memo line.
Send checks to:
 Grace Shaw
    Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

 



RETURNS
Returns must be pre-approved and  made within 10 days. A restocking fee of 25% may be charged.  Merchandise can only be returned for store credit or replacement merchandise. Postage and service charges are not refundable. Customers must pay all postage for returned items unless the item is damaged. 
Damaged or missing items may be required to be returned and/or proof of breakage (photograph)
or missing pieces sent to get an exact replacement or store refund only .
 Opened items can not be returned without special approval & restocking fees may apply.
They can be returned for store credit only.
No Returns on Special or Custom Orders except for breakage. Shipping is not refundable.


Privacy
Virtual Dollhouse will keep your address, phone # and e-mail private. We keep your information in an OFF LINE database for the use of Virtual Dollhouse only. WE DO NOT SHARE YOUR INFORMATION WITH ANYONE. It is there only to process your orders. If someone requests your information, we would pass this request on to you to get your permission before sharing the information. The only reason to share your information would be if you order something from an Artisan and the Artisan would need your information to ship to you. The only other reason would be if another store would be able to give you a better deal. Again, we would request your permission to share your information before passing it on.


NEWSLETTER
Once or twice a month, I send out a newsletter to my established subscribing customers, updating them on what is new in my store. I also offer special prices to my subscribed customers for some items that my vendors offer. Some Venders offer gifts or discounts you will only know about if you subscribe. If you would like to subscribe to my Newsletter, please contact me with your name, address,  phone number, and e-mail so I can put you into my store database.
Privacy Policy:  I do not share customer information with anyone. The data base is for the  processing the store's orders only. E-mail me. Thank you.
To be removed from my newsletter, send your name and e-mail to me and request to be removed from the Newsletter subscription. Use the link above.


Virtual Dollhouse $25 Gift Certificate Rules
Any purchase gets your "unique customer number" dropped into the barrel for a chance to win the Virtual Dollhouse $25 Gift Certificate. We have expanded the contest to two dates. Customer numbers are pulled on June 1 (Spring) and December 1 (Winter.) After we pull the winner, all numbers for that six months are discard. Each gift certificate is valid for
 six months from the date of issue. You get one chance per purchase. You may enter as often as you like by making another purchase. The more you buy, the more chances you get to win. Your chance of winning is determined by the number of purchases made during the six months of each contest period. Winners are announced in the Virtual Dollhouse Newsletter and on the Virtual Dollhouse Home Page. Winners are encouraged to supply a photograph of themselves for display on the home page, but it is not a requirement of the contest. The gift certificate may be used towards merchandise or shipping. You may only win once in every two year period. Un-used certificates will be void after six months of the date of issue and are non-transferable. If you want to give a gift certificate to a friend see above. A purchase requires that you supply your name, shipping address, phone number and e-mail to be kept in our offline database. We do not share our customer database with anyone.
 It is to process and ship merchandise to customers only.
Contests start 6/1 and  12/1.


HOW TO USE "FIND" ON THIS SITE
Turn to the page you want to look at. At the top of  your Internet Browser, click on Edit. Then in the drop down box, click on "FIND on this page". Type in either an item number, if you know it, or a one or two work description. You will be taken to anything on that page that has your words in it. If you don't find it, try using another word for the item you are looking for, and search again. However, I don't recommend that you depend on FIND. You should still look at the page as there are many items that might not be named the same as you would think. If you can't find something, please ask. That's what I'm here for! graceshaw@verizon.net


Contact Us

By Mail: Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

By E-mail:
graceshaw@verizon.net or VirtualDollhouse@verizon.net
 graceishaw@yahoo.com (alternate if the Verizon address doesn't work)

By Phone: 410-239-2377     By FAX:  410-374-1369 Orders only
 
(no solicitations please)
Directions to the store
 


Back to top

Special orders welcome. Please e-mail for orders and prices.
Please include your Shipping address and Phone on orders.


LINKS:  HOME PAGE           
Wood Size Chart
   STORE TERMS    Conversion Chart  
Check out our ads; Artisans' Loft,   Virtual Mall, and see Related Sites for more miniatures for sale. Also check out the individual ad pages.


All Photographs on this site are the property of Virtual Dollhouse and its advertisers. Anyone using the photographs without the permission of the owners will be prosecuted.

Home Page: Virtual Dollhouse



Grace Shaw
5137 Hoffmanville Road
Manchester, MD 21102-2234
410-239-2377
Orders or E-mail:  graceshaw@verizon.net