VD Store Terms

Gift Certificates
Gift Certificates are available upon request. They are good for six months from the date of purchase for merchandise. A written Gift Certificate will be snail-mailed or e-mailed to the purchaser to give to the recipient. To redeem a gift certificate, it must be returned by snail or e-mail mail to:
Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

To purchase contact: graceshaw@verizon.net or Call: 410-239-2377
If this is to be a surprise, please use an e-mail account that the person who
will be receiving the gift certificate won't see, or provide an address to send
it to that they won't get it it by mistake.

Shipping Notice
1/10/2012

Please note that I spoke to the post master at the post office today. She said that shipping rules are changing, specially International Shipping. As of this time, I don't know what "all" the new rules will be. According to what she could tell, First Class shipping will now be slower. Because, I try to ship First Class with delivery confirmation to keep prices down, please advise if you would prefer Priority Shipping which they now say will be faster. If I hear any more on this, I will let you know.

SHIPPING
Maryland orders will have state tax added to purchase.
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Because it costs me one gallon of gas to go to the post office, my handling fee is $2 to cover this cost
plus packing & packing materials.
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All orders must be paid in US funds.
All PayPal transactions will include service charges that will be applied to your order..
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US SHIPPING OPTIONS
All orders will be shipped with Delivery Confirmation
All orders under 13 ounces will be shipped First Class + $2 handling (for packing materials & gas to post office) + PayPal costs, if you use PayPal (minimum of $1 and in 25¢ increments up to the actual cost) + Delivery Confirmation ($0.80) in the US *
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Orders over 13 ounces will be shipped Priority Mail + Insurance (if desired) + $2 handling (for packing materials & gas to post office) + PayPal costs, if you use PayPal (minimum of $1and in 25¢ increments up to the actual cost) + Delivery Confirmation ($0.70) in the US *

Custom shipping available: UPS or FedEx (all charges will be paid by customer)
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International Shipping (Shipping is determined by weight of package)
Any package shipped without insurance will NOT be covered for loss and will be shipped at the buyers risk. Virtual Dollhouse will replace broken items only with proof of breakage, i.e. a photograph of damaged item.
International Shipping will be actual cost (will ship the best way) plus $2 handling + cost of service charges levied by PayPal (minimum of $1 and in 25¢ increments up to the actual cost).
Customers MUST GIVE NOTICE if they want to insure the package. If they choose NOT to insure the package, and if it is lost or stolen, Virtual Dollhouse will NOT be responsible for replacement. Some countries will be shipped only by UPS or FedEx at the discretion of Virtual Dollhouse. All shipping charges will be paid by customer.
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Checks or Money Orders accepted as long as they are drawn on US Funds. Shipment will not be made until Checks or Money Orders clear. Up to two weeks for international checks.
Virtual Dollhouse retains the right to refuse shipment to some countries.
Shipping is not refundable.
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It is the responsibility of you, the customer, to make sure that Virtual Dollhouse has the correct shipping address for you. If you don't give Virtual Dollhouse an updated address after a move, Virtual Dollhouse will use the address on file. If the package is returned undeliverable, and you want the package sent to your new address, YOU WILL BE CHARGED THE ADDITIONAL POSTAGE.
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If I estimate Special Order shipping for you and the actual shipping difference is more that $2, you will receive a store credit towards your next purchase.

PAYMENT
Orders will not be shipped until payment is received.
Virtual Dollhouse accepts PayPal.. PayPal service charges (minimum of $1 and in 25¢ increments up to the actual cost) will be added to your bill if you use PayPal. Credit cards accepted thru PayPal. My PayPal e-mail is graceshaw@verizon.net however it is best to wait until the package is packed and weighed and an invoice is sent to you for payment.
I accept checks or money orders in US Funds made out to
"Grace Shaw" Virtual Dollhouse should go on the memo line.
Send checks to:
Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

RETURNS
Returns must be pre-approved and made within 10 days. A restocking fee of 25% may be charged. Merchandise can only be returned for store credit or replacement merchandise. Postage and service charges are not refundable. Customers must pay all postage for returned items unless the item is damaged.
Damaged items must be returned or proof of breakage (photograph)
sent to get an exact replacement or store refund only .
Opened items can not be returned without special approval & restocking fees may apply.
They can be returned for store credit only.
No Returns on Special or Custom Orders except for breakage. Shipping is not refundable.

Privacy
Virtual Dollhouse will keep your address, phone # and e-mail private. We keep your information in an OFF LINE database for the use of Virtual Dollhouse only. WE DO NOT SHARE YOUR INFORMATION WITH ANYONE. It is there only to process your orders. If someone requests your information, we would pass this request on to you to get your permission before sharing the information. The only reason to share your information would be if you order something from an Artisan and the Artisan would need your information to ship to you. The only other reason would be if another store would be able to give you a better deal. Again, we would request your permission to share your information before passing it on.

NEWSLETTER
Occasionally, I send out a newsletter to my established customers updating them on what is new in my store before I announce it to the public. I also sometimes offer a special prices to my established customers. If you would like to be on my Newsletter e-mail list, please contact me with your name, e-mail, address and phone number so I can put you in my store database.
Privacy Policy: I do not share customer information with anyone. It is for my store use only. E-mail me. Thank you.
To be removed from my newsletter, send your name and e-mail to and request to be removed. Use the link above.