Grace Shaw
5137 Hoffmanville Road
Manchester, MD 21102-2234
410-239-2377
Orders  or E-mail: graceshaw@verizon.net
Please include your address & phone number on orders,
 or I can't quote postage.
I accept PayPal (including credit cards) & checks.
If you send an order and don't get a response within 24 hours, please call me.
410-239-2377
or try graceishaw@yahoo.com

VirtualDollhouse@verizon.net

Page revised 02/04/2013

HOW TO GET AROUND ON THIS SITE


Virtual Dollhouse Terms for Orders, Shipping, Payment, Returns, Privacy and Newsletter
The items for sale on this website are for adults and NOT for CHILDREN
 under 14 years of age.


ORDERS
Orders  may be placed by E-mail. Virtual Dollhouse The STORE prefers to treat each customer special. Shopping carts don't do that. They never have options for questions, or to request less expensive shipping (when available). We will respond to all orders within 48 hours. If you don't hear from us, please RESEND your e-mail as it didn't arrive, or call 410-239-2377, fax us or try the alternate e-mail.  We will, to the best of our ability, keep the stock counts
current on all WebPages.
Special Orders in any scale are welcome however any special order over $25 will require a deposit of 50% before merchandise is ordered. Please note that Special Orders are not refundable (except for damage) and shipping charges are never refundable.
 
Additional shipping may apply for some special orders.

TO ORDER: Please send, address and phone number in your e-mail. Thank you.
Alternate E-mail. Please note that this address is only checked once a day so it could take a day or two for me to respond from this address.
Alternate order e-mail: Orders

Fax orders:
410-374-1369

HOW TO ORDER: Please open an e-mail to VirtualDollhouse.net or graceshaw@verizon.net ; In the subject line put Virtual Dollhouse Order. Then copy and paste (or type) the item name and number (and description if you like) into the body of the e-mail.
Please include your SHIPPING ADDRESS and
PHONE NUMBER  in case of a problem
(yes foreign #'s too. I've been known to call!)
How you want to PAY - Check** or PayPal (I take credit cards through PayPal) If you don't specify your choice of PayPal or check, we will use PayPal to send you an invoice.
 Hit send. If you don't get a reply within 24 hours,
please either call or re-send the e-mail
or use  VirtualDollhouse@verizon.net

** Checks: Due to the post office new (stupid) rules, I can no longer put tracking on a package without sending someone to the post office. Therefore, in order to take checks, I'll have to send some to the post office and that costs me additional gas plus salary and I am forced to charge $1 to take checks.


Gift Certificates
Gift Certificates are available upon request. They are good for six months from the date of purchase for merchandise. A written Gift Certificate will be snail-mailed or e-mailed to the purchaser to give to the recipient. To redeem a gift certificate, it must be returned by snail or e-mail mail to:
Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

To purchase contact: 
VirtualDollhouse@verizon.net
graceshaw@verizon.net or Call: 410-239-2377
If this is to be a surprise, please use an e-mail account that the person who
 will be receiving the gift certificate won't see, or provide an address to send
it to that they won't get it by mistake.


Why we charge PayPal fees
When we first stated the store, we didn't charge the PayPal fees and we weren't making any money. I tried to determine the most fair way to charge the fees. I considered raising the price of all my merchandise by the % PayPal charges. However, no matter which fee I used, the US fee or the International fee, someone would be paying more or less than every one else. I decided to keep my prices as low as possible and charge everyone the fee for their area of the world as the most fair way to go. If you object to paying the PayPal fee, you can buy using a check. I decided that PayPal is a convenience for those who want faster service. Therefore, those customers will be charged the PayPal fee.


SHIPPING
Maryland orders will have state tax added to purchase.
***********
Because it costs me one gallon of gas to go to the post office,  my handling fee is $2 to cover this cost
plus packing & packing materials.
************

All orders must be paid in US funds.
All PayPal transactions will include service charges that will be applied to your order..
***********
US SHIPPING OPTIONS
All orders will be shipped with Delivery Confirmation
All orders under 13 ounces
will be shipped First Class + $2 handling (for packing materials & gas to post office) +  PayPal costs, if you use PayPal (minimum of $1 and in 25¢ increments up to the actual cost) + Delivery Confirmation ($0.80) in the US *
***********
 Orders over 13 ounces will be shipped Priority Mail + Insurance (if desired) + $2 handling (for packing materials & gas to post office) + PayPal costs, if you use PayPal (minimum of $1and in 25¢ increments up to the actual cost)  + Delivery Confirmation ($0.70) in the US *

Custom shipping available: UPS or FedEx  (all charges will be paid by customer)
***********
International Shipping (Shipping is determined by weight of package)
Virtual Dollhouse will replace broken items only with proof of breakage, i.e. a photograph of damaged item.
International Shipping
Because of changes in the post office's shipping policy, insurance/tracking numbers can not be placed on any international package unless it's shipped Priority Mail or above. Not even the flat rate packages have insurance/tracking attached any more. Therefore, ALL INTERNATIONAL packages with a value of $50 or more will be shipped Priority Mail with insurance when available. Where insurance is not available with Priority Mail, packages over $200 will be shipped by Express Mail. Virtual Dollhouse can not afford to be responsible for loss and since PayPal ALWAYS holds the shipper to be at fault, all international customers with orders over $50 will have to pay the added rates. I'm very sorry to have to institute this policy, but it seems that PayPal will not honor a "contract" between shipper and buyer that says the buyer will assume responsibility for loss/breakage to get a lower shipping rate. If you don't like this new policy, I suggest that you complain to PayPal.
PLEASE NOTE: Any package shipped First Class (value $50 or under) Virtual Dollhouse will replace only for breakage not caused by Customs. You the customer, assumes all chances of loss.  IF I allow you to ship first class and the package is lost, and you go to PayPal to get your money back, you will no longer qualify for First Class shipping. This statement constitutes a legal and binding contract between you, the buyer, and Virtual Dollhouse, the seller. Payment of invoice constitutes acceptance of this contract.
***************
Checks or Money Orders accepted as long as they are drawn on US Funds. Shipment will not be made until Checks or Money Orders clear. Up to two weeks for international checks.
Virtual Dollhouse retains the right to refuse shipment to some countries.
Shipping is not refundable.
*********************
It is the responsibility of  you, the customer, to make sure that Virtual Dollhouse has the correct shipping address for you. If you don't give Virtual Dollhouse an updated address after a move, Virtual Dollhouse will use the address on file. If the package is returned undeliverable, and you want the package sent to your new address, YOU WILL BE CHARGED THE ADDITIONAL POSTAGE.
******************
If I estimate Special Order shipping for you and the actual shipping difference is more that $1, you will receive a PayPal refund for the difference in shipping.


BREAKAGES or MISSING PIECES
In case of breakage, breakages will be replaced, or a credit will be given. If the price of postage is more than the price of the item, a credit will be given. You must show proof of the breakage or missing pieces within 10 days of receiving the package.


PAYMENT
Orders will not be shipped until payment is received.

Virtual Dollhouse accepts PayPal.. PayPal service charges (minimum of $1 and in 25¢ increments up to the actual cost) will be added to your bill if you use PayPal. Credit cards accepted thru PayPal. PLEASE DO NOT SEND YOUR CREDIT CARD INFORMATION TO ME.  My PayPal e-mail is graceshaw@verizon.net or Virtualdollhouse@verizon.net however it is best to wait until the package is packed and weighed and an invoice is sent to you for payment.
I accept checks ** or money orders in US Funds made out to
 "Grace Shaw" Virtual Dollhouse should go on the memo line.
Send checks to:
 Grace Shaw
    Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234


RETURNS
Returns must be pre-approved and  made within 10 days. A restocking fee of 25% may be charged.  Merchandise can only be returned for store credit or replacement merchandise. Postage and service charges are not refundable. Customers must pay all postage for returned items unless the item is damaged. 
Damaged or missing items must be returned and/or proof of breakage (photograph)
or missing pieces sent to get an exact replacement or store refund only .
 Opened items can not be returned without special approval & restocking fees may apply.
They can be returned for store credit only.
No Returns on Special or Custom Orders except for breakage. Shipping is not refundable.


Privacy
Virtual Dollhouse will keep your address, phone # and e-mail private. We keep your information in an OFF LINE database for the use of Virtual Dollhouse only. WE DO NOT SHARE YOUR INFORMATION WITH ANYONE. It is there only to process your orders. If someone requests your information, we would pass this request on to you to get your permission before sharing the information. The only reason to share your information would be if you order something from an Artisan and the Artisan would need your information to ship to you. The only other reason would be if another store would be able to give you a better deal. Again, we would request your permission to share your information before passing it on.


NEWSLETTER
Occasionally, I send out a newsletter to my established customers updating them on what is new in my store before I announce it to the public. I also sometimes offer a special prices to my established customers. If you would like to be on my Newsletter e-mail list, please contact me with your name, e-mail, address and phone number so I can put you in my store database.
Privacy Policy:  I do not share customer information with anyone. It is for my store use only. E-mail me. Thank you.
To be removed from my newsletter, send your name and e-mail to and request to be removed. Use the link above.


HOW TO USE "FIND" ON THIS SITE
Turn to the page you want to look at. At the top of  your Internet Browser, click on Edit. Then in the drop down box, click on "FIND on this page". Type in either an item number, if you know it, or a one or two work description. You will be taken to anything on that page that has your words in it. If you don't find it, try using other words for the item you are looking for, and search again. However, I don't recommend that you depend on FIND. You should still look at the page as there are many items that might not be named the same as you would think. If you can't find something, please ask. That's what I'm here for!


Contact Us

By Mail: Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Manchester, MD 21102-2234

By E-mail:
graceshaw@verizon.net  VirtualDollhosue@verizon.net
 graceishaw@yahoo.com (alternate if the Verizon address doesn't work)

By Phone: 410-239-2377     By FAX:  410-374-1369 Orders only
 
(no solicitations please)
Directions to the store
 


Back to top

Special orders welcome. Please e-mail for orders and prices.
Please include your Shipping address and Phone on orders.


LINKS:  HOME PAGE           
Wood Size Chart
   STORE TERMS    Conversion Chart  
Check out our ads; Artisans' Loft,   Virtual Mall, and see Related Sites for more miniatures for sale. Also check out the individual ad pages.


All Photographs on this site are the property of Virtual Dollhouse and its advertisers. Anyone using the photographs without the permission of the owners will be prosecuted.

Home Page: Virtual Dollhouse



Grace Shaw
5137 Hoffmanville Road
Manchester, MD 21102-2234
410-239-2377
Orders or E-mail:  graceshaw@verizon.net